Now Hiring: Call Center Positions
Work from home for Comcast, Carnival Cruises, Intuit, Apple and more...
Are you interested in working for some of the largest global companies providing call center services from home? Fortune 500 are outsourcing their call volume through our partners. In turn, these partners then outsources to companies like The CPAI Group, Inc. (CPAI Staffing) to find the people that are working from home and connect them to the clients in need of services.
What is The CPAI Call Center opportunity?
Our parent company, The CPAI Group, Inc (CPAI) is an Independent Business Owner (IBO) that utilizes the Arise network. We are completely virtual and provide opportunities to work at home as an Independent Contractor within our virtual call center.
What is Arise?
Arise provides a virtual platform to connect small call center businesses to Fortune 500 and other large companies. Visit arise.com for more information.
What is an IBO?
IBO stands for ‘Independent business Owner’. CPAI is an IBO within the Arise Virtual network.
Please describe the CPAI and Arise partnership
Arise provides the virtual platform that connects CPAI to Fortune 500 and other large companies.
How do I know this is a legit opportunity?
Sadly, there are many scams out there. Our partners, Arise and ACD Direct are known for offering legitimate work-from-home positions. There are thousands of small businesses and their contractors who have enjoyed providing services them for decades. In addition, CPAI has partnered with several contractors working from home, we are a highly regarded staffing agency and have been providing staffing and recruiting services for over 20 years.
Are there fees involved for me, if I decide to work for CPAI?
A background check is required to confirm each potential Client Support Professional (CSP) is free from criminal history. As an Independent Contractor with CPAI, you are required to cover the cost of $7.95 for your background check. This fee is paid to Arise directly. We do not benefit from the fee. There are also certification fees and our management services fee (see below)
Why do I need to pay for certification?
Similar to becoming a Real Estate Agent and having to pay for your certification, there is a cost to become certified as a qualified Client Support Professional that can work independently from their own home office. Prices vary by certification course. This fee is paid to Arise directly. We do not benefit from the fee.
When will I start to earn revenue?
There is an investment of your own time required to become certified as a qualified Client Support Professional. Revenue is earned upon the completion of certification. There is no pay for the time spent in certification unless you are actually taking service calls.
How much money can I make?
Most of the companies pay CSP's $9 - $16 per hour for providing customer support services from home. Your compensation can be as little or as big as you make it. You choose the client that you want to service. Some choose their client for the compensation rate only. Some choose a client because they are open 24/7 and some choose a client that is super easy with less hourly pay. You set your own schedule and choose when and how much you work. Your paycheck is up to you! We have team members making between $200 – $1200+ bi-weekly!
Is equipment provided?
Equipment is not provided. Each Client Support Professional is required to furnish their own home office to the expectations of their specific client.
What is an Independent Contractor?
An independent contractor is a natural person, business, or corporation that provides goods and/or services to another entity under terms specified in a contract or within a verbal agreement.
Why do you charge a fee?
The management services fee is the only charge from CPAI and it will be taken directly from your revenue. In order to join CPAI as an Independent Contractor and gain access to the virtual network of companies there is a fee of $35.00 per pay period. In addition to accessing the Arise platform this ensures our agents will receive unparalleled support from CPAI to ensure success. We are much lower than some IBOs that charge up to $50 per payroll period.
What incentives are offered?
CPAI offers various incentives and bonuses, depending on the client being serviced by the CSP. To inquire about a specific opportunity and the potential incentives/bonuses associated with it, contact us at email@example.com
What benefits are offered?
As an Independent Contractor you will not have access to any health plan benefits through CPAI or Arise. However, this may be purchased individually by the CSP from any health insurance provider. Visit healthcare.gov for more information on the options available to you.
How do I file taxes?
As an Independent Contractor you are responsible for filing your own income tax annually. CPAI does offer guidance with tax filing if needed. Contact us at firstname.lastname@example.org to inquire about this service.
Where can I have my Affidavit of Identification Notarized?
Arise requires each CSP to complete an Affidavit of Identification in order to service client calls. This is necessary since you are working virtually and are unable to present ID in person, like at a traditional job. If you need help finding a notary in your area then contact us at email@example.com. UPS stores are a great option, as most of them provide Notary services.
What is a Reimbursement Program?
We offer the option to receive reimbursement of the upfront costs associated with certification for qualified CSP’s. When you reach a service milestone, we will reimburse you for your start-up fees (background check, and initial training course certification).
Why can’t I see the client names on your website?
Arise requires each CSP electronically sign a Non-Disclosure Agreement prior to viewing their list of clients. Once you have completed the Arise registration process and signed this agreement you will have access to all current client opportunities in the Arise Portal. Past clients have included companies like Comcast, Intuit, Apple, AT&T, Carnival Cruises and more.
Why do I need CPAI; can't I just start my own company?
Of course you can. That's always an option. However, most CSPs prefer to start with an established company before going it alone. If you don't want to take the time to create a formal business entity (Corporation, or LLC); take on the burden of filing business taxes and maintaining business certification, then you can benefit from working as a CSP under an established Independent Business that has already partnered with Arise. You will have all of the benefits of working from home and setting your own hours without the burden of starting your own business. Our offering is a part of the gig economy, like Uber, Lyft and other services that let you work when and where you'd like.
Are you ready to get started?